The NHS has just shown the results of a national survey they have undertaken of GP practices.
They sent out questionnaires to patients of all the GP surgeries in the country asking how they thought we were doing in a number of areas.
The survey can be viewed online at their website.
(Interestingly, you can look at any GP surgery, not just the one you are registered at)
We've had a skim through the results and actually feel like we might have done quite well in some areas. We can at least compare the Leatside data with the data as a whole for Devon PCT, the South West Peninsula (SHA) and the UK as a whole, so we get nice comparative data.
The limiting factor is of course that they haven't surveyed all our patients- just 250 odd.
I suppose some areas of interest are that:
1. You invariably find the receptionists very or fairly helpful.
2. 84% find getting through on the phone easy, and only 10% find it not very easy.
3. Speaking to a doctor on the phone, 69% find fairly or very easy as compared with 25% Nationally or 38% in Devon. Similar figures for speaking to a Nurse. I think we've done quite well there.
4. If you have felt like you needed to see a Doctor quickly then 88% have been able to, which is about average I'm afraid.
5. We are much better however if you wish to book an appointment ahead. 90% could do that compared with 82% across Devon.
6. Waiting times at the Surgery don't seem too bad. 88% thought they were usually seen at the appointment time or up to only 15 mins late.
7. 75% could always or usually see the Doctor they preferred to see.
8. Most were satisfied with the hours we are open, but, if pressed to see when they would like us to be open when we are currently not, most would like us to be open on a Saturday.
9. 96% were overall very or fairly satisfied with their care at Leatside.
Feel free to go to the survey website and pick over these results if you wish.
We are always interested in feedback.
2 comments:
I'm a patient (a pretty satisfied one) at your surgery. The thing I'd most like is to be able to get a phone consultation with a GP, especially after a blood test. You did publish phone numbers of GPs and times when they could be contacted a while ago but I've not seen them recently. I also found it was very hard to get through to a GP on those numbers so I never managed it. I'm hesitating to ring the surgery right now: I've got flu-is symptoms and I've not idea if it might be swine flu but if I knew I could get to speak to a GP over the phone I'd ring right away. I don't want to visit the surgery with flu, obviously.
Well, I've checked the website which I'd only glanced at before and I see the doctors' direct numbers are listed. That's great. It encourages me to try them again.
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