Leatside Statement of Intent 2010-2015

I found this document the other day. It had been written by my practice manager in response to a revisit from the investors in people as well as the outline plans for our redevelopment coming to fruition, so a statement of intent was firming up the rationale for redeveloping.

Leatside Surgery Statement Of Intent 2010-2015

What we are here for:

• To provide healthcare to people who register with the Practice for their immediate and long term problems. In doing this, to build and maintain the relationships with individuals and families that allow them to visit our surgery with confidence and trust.

• To deliver our services in a way that helps our society make the long term improvements in the general health of the public that it wishes to.

What we value most highly:

• Our ability to maintain the highest standards of healthcare and customer service

• Our ability to make patients feel understood, cared for and safe

• Our ability to make sure people working for the Practice feel happy and rewarded in their work

• Our ability to ensure the safety of patients and people who work in the surgery

• Our ability to deliver services that meet the requirements of the NHS

• Our ability to respond to change in the NHS and society generally and use this change for the benefit of the Practice and its patients

The most important things we want to develop over the next three years:

• To develop the Practice business: 

• by expanding our capacity to provide services to an increasing population, having regard to government plans to remove restrictions on patients registering with GP Practices such as ‘Practice areas’

• in the context of the new NHS ‘market’ approach to healthcare provision by seeking out new ways of providing services locally

• identifying areas of the Practice business where costs can be reduced or resources redeployed should the financial problems of the UK economy and the NHS lead to further restrictions or curtailment of the Practices NHS income.

• To continue the organisational development of the Practice in respect of:

• the numbers of doctors, nurses and administrative staff employed by the Practice and the distribution of workload and skills between these groups

• the use of IT and communications technology to improve and streamline Practice operations

• To continue to implement systems that assure the quality of care patients receive particularly through mechanisms for clinical governance, learning, appraisal and accreditation

What are we going to do about this over the period 2010 to 2015:

• We will continue to work toward meeting achieving the highest targets under QoF.

• We will develop new services through PBC funding following our successful implementation of schemes for COPD and continence.

• We will consider further developments in our IT and records system, particularly a move to a web based medical record keeping system and greater use of voice recognition software

• We will increase building capacity to reflect the continuing expansion of Practice services

• We will continue to increase our involvement in graduate and post graduate training of doctors

• We will implement changes that improve the way we deal with requests for same day access to doctors and nurses and find a better balance between ‘quick access’ and ‘booked’ appointments

• We will improve the way we market the Practice to ensure we are able to take advantage of changes in government policy or increases in the local population yo increase our list size