I have just seen that the latest patient survey results are available online here.
The full reports can be found here.
The highlights in comparison with the PCT are noted on one of the pages, and, despite the limitations of the small sample size used, it seems that we are easy to get hold of on the phone compared to other practices.
Having a modern telephone system allows flexibility in how people can phone in. It does also mean that by providing times when you can ring in to speak to your Doctor we set you up for disappointment if you can't get through because others are on the line.
My patients often tell me that they waited but couldn't get to speak to me. The trouble is that there is only so much time available in the day and I have to do Surgeries and house calls as well as find time for a bite to eat.
We could all spend longer on phone calls but it would likely be at the expense of some other area.
Some of my patients have my direct email address and for them that is now becoming an easier way to get hold of me. Some of the other doctors don't use email to communicate with patients at all. It is debatable whether that is really an effective way of keeping in touch but I am trying it out with a select few- by invitation if you like....
Perhaps in the comments here you could let me know what you think.
1 comments:
It helps when you can communicate with your doctor.The pains of the body are much mental and when they are released then the bodily pains can be managed but surely there are limitations of a practicing doctor as they are tied up...good that you have the email facility it would help your patients.
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